One of the main challenges that Governments and public sector organisations face is the integration of emerging technologies into efforts of public sector modernisation. A key emergent challenge is how to overcome inter and intra-governmental and sectoral data silos and use emerging technologies for overall public sector digital transformation.
In addition, today's digital citizens are exposed to highly efficient and engaging consumer products have high expectations when it comes to the delivery of services and processing of transactions. We see an opportunity for governments to enable a future where the delivery of public value linked services and resources are more personal, immediate and efficient.
However, to do so, the digital transformation of Governments and public sector organisations use of digital technologies and data (big data) to transform the design and implementation process of public policies and services are critical in order to achieve more open and citizen-driven approaches.
Imagine hundreds of start-ups and industry plugging into government platforms to extend and improve service delivery. Enabling the development of innovative offerings to citizens that government on its own would not be able to provide.
For this vision to be feasible, it requires government to have a high degree of interoperability while protecting security and privacy of data. To achieve open governments ready for innovation, there needs to be a national digital government agenda for the development of a data-driven and citizen-centred government.
The issuance, use, transaction and / or trade in civic entitlements through the blockchain-complete platform are operated on the basis of a digital token representing the underlying physical asset – an entitlement such as a permit, license or right.
Each token is embedded with a significant proportion of the business rules and trading rules pre-determined by the issuing government agency that govern the behaviour of those transactions. All entitlement holders are issued with tokens representing their respective entitlements, including the ability to receive entitlements, consume and if permitted, trade or exchange any residual value.
The entitlement is stored in an application called a digital wallet, typically an application on a smartphone or tablet computer. The digital wallet is used to trade through the platform. Regulators need to amend entitlements from time to time. Any amendment to an entitlement will be reflected in the token's business rules in real time with entitlement holders also notified in real time of any amendment and therefore can adjust their decision-making.
Worldwide, governments and regulatory bodies issue entitlements to its citizens and organisations for the right to do something or own something. These entitlements, once issued, are entered on a registry to record who has what and who can do what and when. These registries become the "ledger" which holds the history of all transactions over the life of the entitlement.
The Civic Ledger’s registry is a blockchain-complete ledger for the storing, aggregating and managing the ownership of entitlements records from multiple sources - a trusted audit trail of key events which keeps the data both private and shareable. Because blockchains are decentralised, distributed systems with strong automation potential, they can be used to design efficient, inexpensive ways for recording the ownership of entitlements.
Blockchains can be used for asset registries, for instance with regard to both tangible and intangible assets such as Intellectual Property, or to improve the securing and sharing of important data like medical research or educational certifications or trade credentials for the construction industry.
Civic Ledger’s marketplaces offer participants the ability to engage in the claiming of their civic entitlement such as land development approvals, the spending of their civic entitlement for example when used for camping and if permitted, the trading or licensing of their civic entitlement through a platform secured by blockchain technologies like Water Markets for example.
The platform provides decision support tools, including artificial intelligence to monitor and regulate marketplaces of various kinds, supporting governments in their task of protecting consumers and keeping markets safe and viable.
Blockchain-complete marketplaces process transactions according to the business rules, adjust the distributed ledger to update events and issue reports to stakeholders, including participants, government registers, regulators, all other interested parties. These reports update government registers with transaction details in near real time combating fraud, increasing efficiencies and reducing costs in government operations.
Civic Ledger adopts a partnership approach with its customers to co-create solutions to real business problems and to guide them incrementally through their blockchain, smart contract and emerging technology journey.
It is from our experience that we maintain that the best way to develop solutions to problems where emerging technology has advantages, is to use it in practice. By encouraging our customers not to get caught up in the immaturity of the technology, we have found that it is through experimentation which will likely lead to the discovery of new opportunities to design new business models and form alliances for cooperation across industries, government and other jurisdictions.
We deliver a phased and agile approach to software development and adheres to the standards set by the Australian Digital Transformation Agency. We are an approved registered technology seller on the Australian Government's procurement platform: the Digital Transformation Agency Marketplace.
Civic Ledger has been actively involved with the emerging ISO/TC 307 on Blockchain and Distributed Ledger Technology technical committee lead by Standards Australia which aims to set the future course of standardisation in blockchain, DLT and related areas.
Government transaction services are a substantial area of interaction and engagement between citizens and the private sector. As such, the efficiency of the delivery of these services is directly related to the level of citizens’ satisfactions with government bodies and governments around the world are continuously trying to find ways to improve the way they deliver services while cutting costs down at the same time.
Governments need to shift away from building systems over 3-5 years that cost tens of millions of dollars and replace “heavily paper-based” systems that have “limited self-serve options”. The solution is to shift to digital platforms providing a single data market-place for government and private sector to build a data economy and maximising transparency, privacy and security to create civic trust.